FAQ's

How do I buy a koi from your website?
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You can browse available koi on our Shop page. Once you’ve found one you like, click into the listing and follow the checkout instructions to reserve it.

Where do your koi come from?
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Our koi are imported from top breeders in Japan and hand-selected for quality, color, and health.

Do you offer a health guarantee?
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We do everything in our power to ensure your koi is healthy when shipped.

Can I pick up my koi in person?
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Local pickup is offered by appointment only.

Do you offer refunds?
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No. All koi purchases are final. Please double-check your selection and reach out with any questions before completing checkout.

How is shipping handled?
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We offer free airport-to-airport shipping within the continental U.S. You'll be notified of pickup details once your koi has shipped.

Can I request specific photos or videos of a koi before buying?
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Yes! Just reach out through our Contact page or email us at BristolKoiFarm.com@gmail.com and we’ll do our best to provide what you need.

How old or large are the koi you sell?
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Each koi listing includes approximate age and size in inches. If you need more detail, contact us and we’ll be happy to help.

What should I do after receiving my koi?
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Float the bag in your quarantine or main pond to equalize temperature, then slowly acclimate the koi before releasing it. Visit our Koi Care Resources for more detailed guidance.

Do you offer wholesale or bulk discounts?
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Yes, those interested in wholesale can contact us using the wholesale request form.

Still have questions?

Contact us